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4 Keys to Reducing Late Premium Payments and Cancellations
Many insurance organizations share common pain points when it comes to collecting premium payments – but what’s the biggest, top-of-mind challenge that keeps insurers up…
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The Mobile Payment Platform Optimization Checklist
Whether it’s online, on the phone, or on a mobile payment platform, allowing your customers to submit payments on the channel of their choice is key to increasing online…
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Why Offer Pay by Text?
From social media and text messaging to emailing and more, most consumers spend the majority of their time on…
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Improve Online Payments with 3 Research-based Tips
When it comes to making payments, customer expectations can change rapidly — and it’s your organization’s job to keep…
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How to Optimize the Guest Checkout Route for Online Payments
The ‘guest checkout’ or ‘one-time payment’ route is something everyone has experience with. Almost all e-commerce sites offer customers…
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What is a Customer Effort Score–and Why Does it Matter?
There are many ways to measure your organization’s customer experience, from quantitative surveys to qualitative interviews and reviews. When…
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5 Customer Preference Trends Your Organization Needs to Know
How important is keeping up with customer preferences? Although the answer to this question may vary by industry, the…
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Creating a Good User Experience for Online Payments
In a recent blog post, we discussed the benefits of improving the online payment experience. We detailed how a…
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Is Your EBPP Providing a Bad User Experience?
Consumers’ needs are constantly changing, but one thing remains the same—they expect an outstanding user experience (UX) every step…